About Smart Fiancial Aid Appliction
I get the below message what should I do?
Upload the required mentioned documents in the list.
The Emirates ID that I upload is getting rejected, Why?
It can be rejected due to the following reasons:
1-It is not clear.
2-It has expired.
3-You did not scan both sides of the ID in one file. Example below:
The Certificate from Ministry of Community Development that I upload is getting rejected, Why?
Make sure that it is issued in the last 3 months and it is from the Ministry and that it is clear. Example below:
The passport that I upload is getting rejected, Why?
It can be rejected due to the following reasons:
1-It is not clear.
2-It has expired.
3-You did not scan the information page and the Unified Number page in one file. Example below:
The Current bank statement that I upload is getting rejected, Why?
It can be rejected due to the following reasons:
1-It is not clear.
2-You did not include all pages.
3-Make sure that your bank statement includes the (6) last previous months.
4- If the Guardian does not work, please upload the not working certificate for the court in its place.
I get “Record exists for selected Aid item(s)!” , like the below image, what should I do?
This means that you already started working on an application and it is saved as draft, see below. Work on the save as draft application and don’t create new one.
I get an email asking me to complete my application, Why?
This email is sent to remind you to complete your application as it is still not submitted. Visit the provided link and compete your application.
I have submitted an application but I still get an email asking me to complete my application, Why?
You have created more than one application in the system. After you have made sure that you have submitted an application, ignore the emails regarding the application that are not submitted; thet will expire after few days.
I received an email informing me that a document is rejected, Why?
The uploaded document does not match the system requirement, therefore it was rejected. Upload the document correctly.
I received an email informing me of the application status change, Why?
The system informs you with the application status change to enable you to follow up with your application. Read the comments in the email and do the needful if needed.
How can I know that my application is submitted?
The system will send you an email informing you that the application is submitted and the application status is “Submitted”.
When checking the system, I do not know what does the application status mean and what should I do?
Below are the status and their explanations:
Status Name |
Description |
What should I do |
Draft |
The application is saved as draft for future edit. This application is not sent to the Office. |
Complete the application. |
Submitted |
Your application is submitted and was forwarded to the designated officer. |
If the officer does not take the necessary action according to the Service Time, please create an Enquiry with full information. |
Review |
Application is under review and student will be informed by updating the application status. |
|
With Board for Voting |
Your application is sent to the board to be voted on. |
If the status was not changed for more than one week, please create an Enquiry with full information. |
Approved |
The application is approved and an email will be sent to student’s ZU email account requesting Student IBAN or informing him/ her of the time and location to receive the laptop. |
Read the email sent by the office to receive the aid. |
Rejected |
The application is rejected because it does not meet the Office conditions. |
If you need more information please check the History and eligibility of the application. If you think that the eligibility has wrong information please Make an Enquiry with full information. |
Missing Documents |
The uploaded documents are rejected because they don›t meet the Office conditions. |
Visit the application and upload the rejected documents. |
Awarded |
The Aid is awarded to the student. |
Check the Receive Aid section in the main menu. |
Expired |
This application was not submitted within 7 days of its creation. |
Create new application. |
Ready |
Your application has been reviewed. |
If the officer does not take the necessary action according to the Service Time, please create an Enquiry with full information. |
Student Category Changed |
The student category has been changed. |
Visit the application and upload the new required documents. |
Completed |
The end of the financial support disbursement period. |
Not applicable. |