Yes. Many students mistakenly think they don’t qualify for aid and prevent themselves from receiving financial aid by failing to apply for it. Applying for financial aid is free and there is no good excuse for not applying.

Yes, you need to be an active student in ZU to apply for Financial aid services.

No, you need to be an active student to apply for any financial aid services.

Yes, you are required to be an active student to apply and receive any aid.

1. Check the deadline to apply for th services.

2. Read the Conditions For Obtaining Aid Services. 

3. Check you eligibility for aid services. 

4. Prepare the required documents needed to create an appliction. 

5. Submit a request/appliction for the needed aid on Smart Financial Aid Appliction or ZU e-Service.

You cannot submit an application before the deadline because the documents that you submit will expire after 3 months and your documents need to be valid for at least the first Two months during the academic year.

Yes. You need to submit a new Monthly Stipend aid application each academic year because:
1. Many documents that you have submitted expired.
2. Your financial circumstances change which changes your eligibility for financial aid significantly, especially if you have a different number of family members or your family income changed.

Financial aid eligibility is determined by several factors:
1- Checking if the documents that you submitted are valid. If the document that you submitted is not valid it will be rejected and you will be given one week to upload a valid document.
2- Calculation your family information to determine your family average income per family member is. We take into consideration values as income, number of family members, monthly installments, etc.
3- Your GPA

The financial aid services are free.

Log into http://fa.zu.ac.ae and check the following:
1- Make sure you have submitted an appliction for the current academic year.
2- Make sure that you have upload any rejected documents. The appliction with the status “Missing documents” is the appliction that you need to upload the documents too.

If you are under 21, you need to submit documents for the parent that has custody of you.
If you are 21 and above, you need to submit documents for the parent that has custody of you or whom you live with for more than 6 months.

- Failing to submit an appliction within the announced deadline.
- Failing to submit the requested documents within the one week deadline.
- Not completing a draft appliction within 7 days.
- Not adding all family members in the appliction.

For Educational Devices Aid, you can receive the aid but your Current Status needs to be Active.
For Monthly Stipends Aid, you will be informed about when the aid will finish.

Yes, as the e-mail is the official medium for communication, students have to follow the Unit’s instructions sent via e-mail.

Yes, data needs to be updated annually. if students do not update their documents, then their names will be removed from the Financial Support program.

If Student does not update his /her personal data , with no justified valid reason with evidence, then Financial Support will be suspended. Financial Support will remain suspended unless the student submits his /her justified reasons.

Yes, you can apply without the bank account information. The bank account is not required until your Monthly Stipends Aid request is approved.

If students do not attend to receive their Monthly Stipends for two consecutive months on the set date, their names will be deleted from the Financial Support program, unless they submit based-proof justified reasons for their non-attendance.

No, bank account should be under the Student’s name. In case the student is below 17 years old, then he/she should contact the Student Support Unit for assistance.

No, students should receive support from one entity only. In case students receive support from a different organization, they should then return the Financial Support they have received from Zayed University.

In case of suspension, you must check with the Student Support Unit as to clarify reasons for suspension.

Yes.

No.

You need to be actively registered in at least one class to be able to receive the aid.

You will lose your financial aid.

No.

No, educational devices are only given once during your study at the University.

No, educational devices is only given ONCE during your study at the University, Student Support Unit will not pay for any repair or replacement.

Yes, if the device will take more than one day to be fixed at the IT Happiness Center, then a temporary device will be provided for the student until his/her educational device is fixed.

Yes, the educational device becomes the property of the student and needs not be returned

Upload the required mentioned documents in the list.

It can be rejected due to the following reasons:

1-It is not clear.

2-It has expired.

3-You did not scan both sides of the ID in one file. Example below:

Make sure that it is issued in the last 3 months and it is from the Ministry and that it is clear. Example below:

It can be rejected due to the following reasons:
1-It is not clear.
2-It has expired.
3-You did not scan the information page and the Unified Number page or the Visa in one file. Example below:

It can be rejected due to the following reasons:
1-It is not clear.
2-You did not include all pages.
3-Make sure that your bank statement includes the (6) last previous months.
4- If the Guardian does not work, please upload the not working certificate for the court in its place.

You might not have scanned all pages of the booklet in one file and that it is clear.

7- The form that I upload is getting rejected, Why?
Make sure that you get it signed by your guardian and you or it might not be clear.

This means that you already started working on an application and it is saved as draft, see below. Work on the save as draft application and don’t create new one.

This email is sent to remind you to complete your application as it is still not submitted. Visit the provided link and compete your application.

You have created more than one application in the system. After you have made sure that you have submitted an application, ignore the emails regarding the application that are not submitted; thet will expire after few days.

The uploaded document does not match the system requirement, therefore it was rejected. Upload the document correctly.

The system informs you with the application status change to enable you to follow up with your application. Read the comments in the email and do the needful if needed.

The system will send you an email informing you that the application is submitted and the application status is “Submitted”.

Below are the status and their explanations: