You can send email to RegistrarAuh@zu.ac.ae or RegistrationHelpAUH@zu.ac.ae 

All student receives a personal email notification of their registration time. you can also view the time through registration link the banner web under the option  “Prepare for registration”

It depends on Earned Hours Plus Current Semester registered hours.

During Advising week the week before online registration period, the student can discuss with his/her advisor the courses he/she needs to enroll depending on the student's academic plan.

Students can contact their advisors during the advising week to get the PIN number to be able to access the link and register smoothly.

You can send an email to RegistrarAuh@zu.ac.ae or RegistrationHelpAUH@zu.ac.ae and provide a screenshot of the problem.

Your advisor can confirm and provide you with the Alt pin.

You can access the link through this: https://eservices.zu.ac.ae/main/Services/Servicecard/Undergraduate/Student-Course-Registration  A guideline and an instructional video is provided as well.

Please register in a waiting list if provided by course college owner. You can also refer to your advisor for guidance regarding alternative courses.

Go to SAP application in the Tap degree audit to review your 8 semester plan. You can view what courses to register in the Tap projection.

Your minor courses are showing in the 10 semester and can be viewed in SAP under the tap degree audit. If you wish to take the minor course before then you advisor can assist you during and after online registration to register in those courses.

IT will provide assistance for software issues only during this emergency period.

Please check with IT to see if they have any availability under the loan system.

Due to the increased demand for Adobe Connect during Remote Learning sometimes there can be interruptions. If you cannot log into your classroom or if you are logged out for any reason this is what you should do;

A. First try to log in again.

B. Send an email to your lecturer explaining what happened. Please include times.

C. Send an email to IT explaining what happened.

First send an email to your lecturer explaining the problem. Then report the incident, via email, to IT.

Please contact the SAS specialist an assistive technology device or software will be provided. However, please remember that you will be required to sign out the device and if it is broken you will be responsible for it.

Contact your SAS specialist immediately.

Yes, your attendance will be counted and if you reach 15% absenteeism for the semester you will receive a WF grade.

Yes, your attendance will be counted and if you reach 15% absenteeism for the semester you will receive a WF grade.

Yes you can, but you must request it from your lecturer.

You must follow your lecturer’s instructions. All final exams require the webcam to be turned on, as per the Ministry of Education’s directives.

If you wish to change the date of an exam, you must have a very good valid reason. First ask permission from the lecturer, and then contact your SAS specialist.

This depends on whether you accept the grade given or choose the pass/ no pass grade. If you chose the pass/no pass grade you will remain on the same Probation warning for the next semester. If you accept the grade then, depending on the grade, you might get a higher CGPA.

If you accept the pass/ no pass grade then your CGPA will remain the same. If you choose the grade then the CGPA will change.

No, but three days before the exam you must contact the SAS specialist and lecturer, and explain the situation.

Install Your Webcam Software

Before you can use your webcam, install its drivers on your computer. Depending on the webcam, it either came with a CD containing the drivers or with instructions to find the drivers online. If your PC doesn't have a disk drive, go to the "No CD Drive or Disc Available?" section of this guide.

Use a CD

• Unless otherwise instructed, insert the disk that came with the webcam before you plug it in. Windows recognizes that you are attempting to install software and starts a wizard to guide you through the process.

• If the wizard doesn't start automatically, go to the Windows taskbar and select File Explorer (on Windows 10) or My Computer (on older versions of Windows). Or, in the Search box, enter This PC. Then, click the CD drive (usually E:) to install the files on the disk.

No CD Drive or Disc Available?

• If the web camera didn't come with a software disc, plug the camera in.

• Most often, Windows recognizes it as new hardware and can use it. If Windows can't use the webcam, you're guided through the process of searching for drivers (either online or on your computer) to use it.

• To use Windows Update to look for drivers manually, go to the Search box and search for Device Manager.

• The Device Manager displays a complete list of devices on the computer. Go to Cameras or Imaging Devices, right-click the webcam, then select Update driver. Walk through the wizard to see if Windows can find the drivers.

• This should install the driver automatically from windows update services. If you still are not able to install the webcam driver, please contact the IT Service Desk.

Contact IT Service Desk if you have any issues.

In case of any issue, kindly contact IT Happiness Centers using any one of the below mentioned methods

• Email – IT.ServiceDesk@zu.ac.ae 

• Web – http://sanad.zu.ac.ae (through extranet while off campus)

• Phone - Abu Dhabi – 02 599 3666, Dubai – 04 402 1777

Always connect using Adobe Connect app and not through the browser. Install the Adobe Connect app using the links mentioned below.

Adobe Connect App Download link for both students and faculty

For Windows:  http://www.adobe.com/go/Connectsetup

For Mac: http://www.adobe.com/go/ConnectSetupMac

Use an internet browser, preferably Google Chrome, to access the adobe connect session.

When the browser prompts to use the browser or Adobe Connect app, choose to use Adobe connect app as shown

If you have the adobe connect app installed, connect to the session by coping the link shared by your faculty and pasting it in the adobe connect app as shown below and join in as a Guest using your Full Name and Student ID.

Quit Adobe Connect app and re-connect the session by clicking the link shared with you by the faculty.

This could also be related to connection speed issue; it is advised to try to work as close to the wireless router as you can.  Also make sure that you do not have any other application such as torrents, streaming services (Netflix, YouTube, Amazon Prime) running in the background as this can cause degradation of your internet connection and cause your exam to be unresponsive.

Also ensure that the connectivity indicator within Adobe is green as shown below

It is possible someone whose microphone is on and is listening to the session on their speakers. this sound from the speakers is picked up by their microphone, causing feedback.

Solution is to Wear headsets/headphones/earbuds and turn off speakers. Your instructor might disable your microphone access if loud feedback continues to cause problems.

Use the Adobe Connect diagnostic test to ensure that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience.

To run the diagnostic test, Adobe Connect application for desktop must be installed as mentioned here

You can access the pre-meeting test at the following URLs. See below for a list of all the links for the hosted clusters.

https://zu.adobeconnect.com/common/help/en/support/meeting_test.htm

https://zayedu.adobeconnect.com/common/help/en/support/meeting_test.htm

Click on Run Diagnostic test to check and select to open Adobe Connect

The test result should show as follows

Select the Configure Audio option to check your audio configuration as follows

Click Next on the screen that follows

If it does not show the speaker, click Next for Adobe connect to choose the default speaker

Play sound to check if the speakers are fine and you can hear the sound being played.

Select Next to check if your microphone is working fine.

Hit the Record button and play it when it finishes to check if your microphone is working fine.

Finish the audio configuration by performing the silence test, ensure that you are in a silent place and maintain silence till the progress bar finishes

Your audio is configured and should receive a Success message. If your tests are successful, you can continue to join the session as detailed above.

Be sure your microphone is plugged in BEFORE you log in to Adobe Connect.  Otherwise, quit Adobe Connect, plug in your microphone, and log in again.

For Mac systems, check that Adobe Connect is enabled in Security & Privacy under Camera and Microphone as shown below.

In Adobe Connect application, ensure you have enabled Flash settings for camera and microphone as shown below.

Also perform a connection test to ensure your connection and audio configuration is working fine as detailed here

Be sure your microphone is plugged in BEFORE you log in to Adobe Connect.  Otherwise, quit Adobe Connect, plug in your microphone, and log in again.

For Mac systems, check that Adobe Connect is enabled in Security & Privacy under Camera and Microphone as shown below.

In Adobe Connect application, ensure you have enabled Flash settings for camera and microphone as shown below.

Also perform a connection test to ensure your connection and audio configuration is working fine as detailed here