Your test may require Respondus Lockdown browser. So please be aware of the following points:

1) Ensure that you have reset your Email/Blackboard password at least one week before your exams.

2) Ensure that you have a working computer with camera/microphone (if it is required in the exam) and working charger at least one day before the exam. Also make sure you are in a location with an adequate internet connection.

3) Make sure that you do not have any other application such as torrents, streaming services (Netflix, YouTube, Amazon Prime) running in the background as this can cause degradation of your internet connection and cause your exam to be unresponsive.

4) You should have the latest Respondus Lockdown Browser version installed in your computer. If you don’t have Respondus lockdown browser installed, please check this tutorial.

5) Start the Lockdown Browser after the install to ensure it is working correctly.

6) For Arabic exams, ensure that the language shortcut for keyboard setting is enabled.

• For Mac users:

• Go to Settings – Keyboard

• Click the Shortcuts – Input Sources.

• Tick the English and Arabic languages. Please take note of the shortcut commands such as command + space or ctrl + space.

• During the test, you can use the shortcut to switch language.

• For Windows 8 users

• Go to Start – Search Control Panel – Language.

• For Windows 10 users, Go to Start – Control Panel – Click Change Input Methods.

• In the language list, ensure that English and Arabic are available. Otherwise, please click Add Language.

• Click Advanced Settings

• Click Change Language bar hot keys

• Take note of the shortcut command

• During the test, you can use the shortcut keys to switch language.

7) Please contact IT Service Desk for technical support if you are unable to install and login to Lockdown browser.

Respondus Lockdown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that Respondus Lockdown Browser be used, you will not be able to take the test with a standard web browser. You can the Lockdown Browser by following this guide:

1. Please login to Blackboard

2. In the My Institution Tab, please click Download Applications.

3. Please click the Respondus Installation link.

Or, please click this link to download Zayed University Respondus Lockdown Browser: http://www.respondus.com/lockdown/download.php?id=399140242

Video Tutorial

Here is a video tutorial on how to Install Lockdown Browser on Window: www.youtube.com

Here is a video tutorial on how to Install Lockdown Browser on Mac: www.youtube.com

Please contact IT Service Desk for technical support.

Usually, the exams are placed in the Instructor’s Assessments or Common Course Assessments content areas on the course menu. Please inform your instructor if you’re unable to locate test link. The test can be made unavailable by the instructor until a certain date and time.

Click the (x) icon of the Page tab on the Top to exit. If the "Student Early Exit" feature has been made available by your instructor, you can exit the exam and provide a reason. Upon exiting, you'll first see this warning:

If you choose to close the browser, you will then be required to provide a reason for exiting the session:

Your instructor/proctor should enter the "Proctor Exit Password" to close Lockdown Browser.

If it’s not possible to exit, the only other option is to restart your computer. This is the only option if the page freezes and showing white page with an error message.

You will have to force a reset by pressing the power button for few seconds. Depending on your computer, it may prompt you to restart or it will shut down.

Based on the test settings, you should be able to resume the test when you login to Blackboard or your instructor needs to allow additional attempt.

A pop-up error showing “It’s taking longer than expected” or “We’re unable to save your answers. Please check your network connection before continuing with the test”.

The warnings are part of Blackboard "auto save" functions indicating the answers could not be saved to the Blackboard server.

As soon as you see the first "Save Answer (Failed)" or the pop-up warning, you should not continue answering especially on essay questions. Ignoring the "Save Answer (Failed)" warnings will complicate the issue of losing answers. Please notify your instructor when you see the warning/error.

Please try to click “Save All Answers” or “Save Answer” a few times until it works or you will have to use the Student Early Exit to close the Lockdown Browser with a valid reason, resolve any underlying connection issue, restart the browser, and continue the exam. Depending on the test settings, you should be able to resume the test or your instructor needs to allow additional attempt.

Note: Before closing the exam, it is advised to take a picture of your answer incase the answers are not saved as there are chances it might not show up after the restarting the exam.

To close the lockdown browser, click the (x) icon of the Page tab on the Top to exit. If the "Student Early Exit" feature has been made available by your instructor, you can exit the exam and provide a reason.

Upon exiting, you'll first see this warning:

If you choose to close the browser, you will then be required to provide a reason for exiting the session:

Your instructor/proctor should enter the "Proctor Exit Password" to close Lockdown Browser.

Yes, Blackboard have a great list of tutorials on YouTube for students. They are all available in a playlist and can be found here: www.youtube.com

Please check the link https://web.respondus.com/lockdownbrowser-student-video/ for more information on Lockdown Browser.

In ZU Blackboard login page (https://learn.zu.ac.ae), please click the Test Your Browser button for the browser test report. You can also check out the Browser Support link which lists of browser versions supported by the current version of Blackboard.

For technical support, please contact IT Service Desk.

In case of any issue, kindly contact IT Happiness Centers using any one of the below mentioned methods

Email – IT.ServiceDesk@zu.ac.ae

Web – http://sanad.zu.ac.ae  (through extranet while off campus)

Phone - Abu Dhabi – 02 599 3666, Dubai – 04 402 1777

Students can have online appointment with one of the Student Counseling center counselors who can provide the psychological support for the student. The first appointment will help you to identify your needs and connect you with the appropriate services to help you during this time.

You can send email to our Admin Officers and they will contact you to book the appointment.

AUH Campus: Amal Bin Alawi Amal.BinAlawi@zu.ac.ae

DXB Campus: Sara AlMarzooqi Sara.AlMarzooqi@zu.ac.ae

If the student is already registered with SCC as a Health Condition (HC), the Outreach Officer (Wafaa AlHadhrami Wafaa.AlHadhrami@zu.ac.ae) will communicate with the college to accommodate the student.

If the student is not registered, the student must submit a medical report, and contact the clinic by phone or WebEx meeting to discuss the health condition and accommodation needed.

It is recommended for the student to issue a medical report online if this service is available, but in case the student couldn’t provide a medical report, the medical staff will review the visits history of the student in the clinic system, DHA system (for DXB Campus), or contact the clinic that the student is following.

AUH Campus Clinic (CMC): 02-5993601

DXB Campus Clinic (Wellness Center): 04-4021766