HomeHow to cope with remote learningOnline Learning Setup

Online Learning Setup

We hope everyone is now well versed with the online teaching and learning experience and most of you have had numerous sessions as part of your courses. We have outlined some tips based on the type of queries we have been receiving through our various channels, and would recommend that these be looked into when you join or start an online classroom session.

ZU

  • Students are advised to switch off camera when not needed.

  • Mute mic if not used/not talking. Also,we recommend to use headset if possible.

  • Avoid streaming videos (e.g. Netflix, YouTube) or downloading large files by others in their network could impact the online lesson quality.

  • Connect to the Internet directly. No VPNs.

  • For attendees to have better seamless experience, please use Adobe Connect application.  Attendees connected using the HTML client-browser may encounter some limitations  (see Adobe connect capabilities on HTML5) and must meet below requirements:

    • Windows - Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), and Edge (v42.0 & above)

    • Mac - Google Chrome (v70.0 & above), Apple Safari (v12.0 & above), and  Mozilla Firefox (v65.0 & above)

  • We recommend to use Chrome browser instead of FireFox to launch Adobe Connect Application.

While connecting or starting a session, ensure that the connectivity indicator is fully green as shown in the image below next to Help, since anything lower than that. i.e. red or orange means the connectivity is not reliable and you will experience lag or latency in the connection.

We are daily monitoring your feedbacks/queries and continuously working to make your online learning experience better. We request you to continue to forward your queries and issues to IT.ServiceDesk@zu.ac.ae and the team will provide you the support as needed

ZU Adobe Connect Portal

We would also like to confirm that, based on our student requests, we have been able to make the access to https://zu.adobeconnect.com portal free of any data charges for those who uses Etisalat data connection. Work is in progress to have the same done for data packages on Du connections as well, will update the community as soon as we receive them.