FAQs, Sahim & Contact Us







Update on Summer Semester 2021 Midterm Exams

Kindly note that the midterm exams are scheduled based on the course syllabus and will begin by Sunday, 20th of June.  The exams will be held on-campus.

Also please note that a negative PCR will be required:

  • 3 days for unvaccinated and who have received only their first dose

  • 7 days for fully vaccinated

(*this applies only to staff and faulty in direct contact with students)

We reassure you once again that the University is taking the highest precautionary measures to ensure our students take their exams in a safe and risk-free examination environment.

Frequently Asked Questions

1. Am I required to present PCR result?
Yes, it is mandatory for campus entry during exams period to show a negative PCR (not older than 48h) for all students, faculty and staff whether they are fully vaccinated or not vaccinated. 

Any breach or violation of the mentioned above will result in disciplinary measures and ultimately lead to a grade “0” on your final exam.

2. Will you accept DPI test?
No, only a negative PCR test result.

3. Where I can get the PCR test done for free?

  • AUH: all SEHA Screening Centers provides free PCR test every 14 days for students who provide their university IDs.

  • Al bait Al Motwahed (البيت المتوحد) provide free test every 7 days, in every emirate.

4. What document of PCR test should I present?
Results through Al Hosn App or SMS showing Emirates ID and the name.

5. Which gates can I enter for the exams?

  • DXB- Car entrance gates: 1, 2, 3, 4. Entry Halls B, D and F

  • AUH- Female Students: Gates 1,2 and 9/ Male Students: Gates 5, 6 and 8

6. If my exam is being held at the Convention Center in Dubai, can I enter through the Main Entrance?
No, students should enter only through the students’ entry halls B, D and F.

7. Will the rooms be sanitized after every exam?
Yes. All safety measures will be taken.

8. If I am a veiled student, will I be required to show my face for identification?
Yes. Additionally, all students must present their ZU ID in order for them to be allowed to take their exams,

9. Who is exempted from taking exams on Campus?

  • Students with medical conditions (as listed below only) can take their finals online and will need to do the following:

  • Students should submit their medical documents to the Assistant Dean of Students in their major college (see below table) at least 72 hours before their exam and inform the course instructor. The document should include a medical report with a clear description of the student’s health condition.




College of Arts and Creative Enterprises (CACE)



College of Business (COB)



College of Communication and Media Sciences (CCMS)



College of Education (COE)



College of Humanities and Social Sciences (CHSS)



College of Natural and Health Sciences (CNHS)



College of Technological Innovation (CTI)



10. What will be the consequences if I miss my exam?
Missing the exam without valid reason may result in a grade “Zero” in the final exam.

11. If I test positive just before the exam, what procedures/documents do I need to follow and provide?
Students who test positive just before the exam should:

  • Upload the result in the student tracking system: covid.zu.ac.ae

  • Send the result to the Assistant Dean of Students at colleges and inform the course instructor.

12. If a family member tests positive before of my exam, will I be eligible to take the exam online?

  • A positive PCR test result for the family member must be presented along with a copy of the family member’s Emirates ID.

  • A document from DHA or SEHA indicating you are required to be in quarantine must be presented.

13. Will there be any food outlets open for the exam period?
Yes. Please be cautious while removing the mask for eating and drinking and maintain physical distance and avoid gatherings.

14. When should I arrive to campus on the day of my exam
You should arrive at least 1 hour before the time of your exam.

15. Can a family member/driver / helper wait for me to finish my exam on-Campus?
No, they are NOT allowed to wait in the entry halls.

16. Are we allowed to stay on campus after the exam?
No, you should leave the campus immediately after finishing all your exams.

17. If I have exams one in the morning and one in the afternoon, can I stay on campus?
Yes, and you must ensure physical distancing, avoid social gathering, and wear your mask properly at all times.

18. What can I do if I do not have transportation and live in different city or Emirate?
Students need to organize their own transportation during the exam period.

19. Where can I charge my laptop if I run out of charge?
ITD recommends that students should carry their own laptop chargers along with them during the pandemic to reduce interaction or exchange of items. They should also ensure that their laptops have enough charge to last the duration of the exam and avoid any interruption.

In case a student has forgotten his/her charger, IT have provisioned charging stations with sterilized compartments to charge the student devices, however, these are limited in numbers and can only serve few users at a time.

Limited chargers can also be requested from IT Happiness Centers, in case of emergency only.
To reach IT service center please call: AUH: 02 599 3666/ DXB: 04 402 1777

To visit the center in Dubai campus: you will find it next to wing A. To visit it on Abu Dhabi campus, you can find at the left side of the Ground Floor entrance.

20. How do I contact IT for technical assistance before and during exams?
As the exams are held on campus, students can request their respective faculty or supervisor to contact IT in case of any technical support. The Faculty will be provided with the contact numbers of support team on both campuses and IT shall provide the required support accordingly.

21. Will I be expected to wear my mask throughout the exam?
Yes, at all times as a precaution measure, as long as you are in the campus premises.

22. Can I be exempted from the exam if I live with family members over the age of 60 or who suffer from health conditions?
No. ZU is committed to ensuring implementation of the highest safety measures during the exams, therefore, no exemptions will be considered.

23. I have been exposed to a positive COVID-19 case and I’m currently waiting for my PCR results. What will happen now?
You will have to submit documentations from MOH and your case will be reviewed on case-by-case basis.

24. Will online exams be scheduled at the same time as the on-campus exam?
Yes, they will.

25. What if I have a technical problem during the exam?
Students are responsible for their own off-campus internet connections. If a student has a technical issue, he/she needs to inform their instructor right away and contact IT help desk. If the problem was not solved in time to take the exam, the student must submit an appeal and attach an evidence that they had officially reported the issue to ITD and include the records of the report as evidence in the appeal. There needs to be a demonstrated and sustained effort to resolve the problem during the exam period.

26. Do I need to show my ID during the identification process for online exams?
Students are:

  • required to take the exam in a well-lit room

  • should be sited in a desk

  • should show their student ID during the identification face

  • should show a full video of the working environment before they start, including the table/desk they are working on, and what is behind their computer

  • the recording should be on for the whole duration of the exam and video should be centered on the students face (we should see the whole face of the student, not only the top of their head)

Kindly notice that not following the above guidelines may lead to a ZERO in the exam.

27. How do I contact IT for technical assistance before and during exams?
IT Support teams are assigned to manage technical support needs effectively onsite and remotely.

The support will be available, Sunday to Thursday, 8:00 AM – 6:00 PM.

You can get in touch using any of the methods below:


Referring to the directives issued by the Ministry of Education, Final exams for Spring 2021 will be conducted on Campus, it has been decided to use the following protocol to conduct your upcoming examinations:

  • Students are expected to arrive to Campus at least one hour prior to their first exam. Prior to arriving to the entry hall, please prepare your PCR result/ vaccination record to be checked/verified by the security guards. You are advised to download Al-Hosn app and show your PCR result or vaccination proof through this App.

  • Students are expected to present their EID and ZU IDs, a valid PCR negative test (should be valid for the period of the exam) or proof of 2 completed doses of the COVID-19 Vaccine. Please ensure repeating the PCR test in sufficient time (48 hours) prior the end of the 7th day considering time required to obtain the new result.

  • Students failing to present the above will not be allowed to access the campus and will miss the exam.

  • In case temperature of student is found high at the entry hall through the thermal imaging cameras, they will NOT be allowed to enter the campus, and will need to report immediately to their college in order for a decision on next steps to be made.

  • Students are responsible to arrange for their own transportation during the exam period.

  • Students are expected to leave Campus immediately after finishing their last exam. The exam halls are required to get sanitized after every exam session.

  • In case you feel sick on Campus, please report to the Clinic immediately through phone and follow the instructions. You will need to report immediately to your college.

  • Students who can’t attend the final exam for any reason, need to submit a request to the Assistant Deans of students in their college with supporting documents at least 72 hours before the time of the exam, and to send an email to the faculty member teaching the course.

  • Students missing the exam without valid reason, will receive Zero in the final exam.

  • If the exam is not scheduled in the lab where the lab computers are used, students are expected to use their laptops during final exams. Make sure to charge your laptop before the exam.

  • Students are expected to adhere to the instructions on social distancing, use hand sanitizer, and wear their masks and properly at all times. Additional masks and other personal protective equipment are available in common corridors and entry halls. It is required to use them always while students are on Campus and dispose the used masks and other PPE in the biological waste cabinet (yellow trash bins).

  • Prayer rooms will be opened 5 minutes before the prayer time and will be closed 20 minutes after the prayer time. Please bring your own praying mat.

  • Students with medical conditions or students of determinations will be allowed to take their exams online, provided they present valid medical documents.

  • Students should fill their PCR or Vaccination details in the Student Tracking System before the exam date. They will still be required to show proof of vaccination/PCR negative result upon entry to Campus.

  • The on-Campus exams and online exams for exempted students will be conducted at the same time.

  • Make up exams for students who missed the finals with valid reasons will be on May 25-26 for all colleges.

Any violations of the above-mentioned guidelines may result in students’ disciplinary measures.

Medical Conditions that Increase COVID-19 Risk

People with the following conditions are at increased risk for severe illness from COVID-19, the CDC says:

1.    Students with medical condition

  • Cancer

  • Chronic kidney disease

  • Chronic lung diseases, including COPD (chronic obstructive pulmonary disease), asthma (moderate to severe), interstitial lung disease, cystic fibrosis and pulmonary hypertension

  • Diabetes (type 1 or type 2)

  • Down syndrome

  • Heart conditions (such as heart failure, coronary artery disease, cardiomyopathies or hypertension)

  • Immunocompromised state (weakened immune system)

  • Liver disease

  • Sickle cell disease or thalassemia

  • Solid organ or blood stem cell transplant (includes bone marrow transplants)

  • Stroke or cerebrovascular disease, which affects blood flow to the brain

2.    Pregnant students

3.    Students of Determination

4.    Students abroad with validated documents

5.    Hospitalized students

6.    Any other unforeseen circumstances supported with valid documents

Campus Plans for Exams