HomeChief Administration and Finance Officer's OfficeInformation Technology DepartmentWhat We Do

What We Do

The Information Technology Department:

  • Comprises dedicated full-time professionals organized into four units, each unit plays a vital role in advancing the mission of Zayed University employees and students by delivering the highest quality computing, proactive services, technical supports and advanced solutions.
  • Offers comprehensive supports to Zayed University's staff, faculty, and students through software development, system deployment, infra/network maintenance, IT/AV client support services, etc.
  • Establishes and upholds IT infrastructure and smart services in adherence to government standards and industry best practices.
  • Develops and executes IT business applications that enhance efficiency, service quality, and foster innovation for various users at ZU.

  • Engages in continuous collaboration with ZU Stakeholders and other sectors, actively seeking and adopting best methodologies, services and products.

  • Maintains and enhances the IT solutions/devices utilized within the University, including applications, servers, smart mobile devices, etc.

Unit Services:

Infrastructure and Network Systems:

This unit manages the infrastructure and network environment that allows all services, servers, server-based systems and applications to be hosted and accessible on all ZU campuses:

  • Wired and wireless network access (LAN)

  • Internet connectivity services (WAN)

  • Network firewall and security services

  • Network servers and storage services

  • Anti-spam and email system services

  • Telephone and Fax services

  • Network drives for file services

  • Server and Desktop virtualization services

  • Network management, monitoring and troubleshooting

  • etc.

Enterprise Technology Unit:

This unit manages and supports enterprise related software/applications for Zayed University (CAFO administration, etc.). It works closely with different ZU stakeholders for any enterprise related requirements/development/implementation:

  • ZU Internal Portal

  • Oracle HRMS

  • Banner Systems ( Finance, Recruiter, etc)

  • Cascade (ZU External site)

  • e-Forms Developments

  • Workflow based Applications (SharePoint)

  • ZU Policies and Procedures

  • SAHIM 2.0

  • Financial Aid

  • ODS/EDW

  • Document Management System

  • Library Management System

  • E-Dirham Gateway Integration

  • etc.

IT Client Services (IT Happiness Center):

This unit provides technology support to Zayed University faculty, staff, administration and students. The goal of the Client Services staff is to provide timely and appropriate solutions and to help our clients understand and use ZU IT resources to their fullest.

Service Desk

  • Campus wide desktop and laptop support

  • Incident life cycle management

  • Office and academic software deployment

  • Email client support

  • Printing, photocopying and scanning support

  • Software and OS upgrades and patching

  • Software license control

  • External storage for data backup

  • Password maintenance

Mac Support: Mac lab support

  • Mac laptop support

  • iPhone support

  • Mail configuration for hand held devices

Media Services

Video conference support / Classroom projector support / IT equipment loans

  • IT inventory control / Event support / Smart board support

  • Digital video conversion

  • Event Management and Support