ECLC Policies

Policy on Releasing Children

Only the authorized parent(s) or others identified by the parents can pick up a child. Parents provide a signed form with onfile in the child’s folder listing other authorized persons. Under no circumstances can a child be released to anyone not on the signed form. A copy of the Emirates ID cards of all the authorized people is required.  Teachers will ask for identification if they do not know the person.

Attendance policy:

Attendance is taken and monitored daily for the safety of the children.This is done as children are entering and leaving the classroom for the day. Parents are allowed to drop children off anytime during their approved time. However, we request that parent try and avoid dropping children off during naptime (11:30am-12:30pm) as it is disruptive to the rest of the class.  

Absence policy

If your child is sick, or if you plan to take extended vacations with your child or withdraw your child for a certain amount of time, please notify the Center of the dates that your child will not attend. Tuition refunds and transfers will not be made during this absence time.

Emergency Information policy:

Please keep us informed and updated of changes in address, home phone number, work phone number, emergency contact numbers and medical information regarding your child. We need to reach you quickly in order to respond properly in case of an emergency.

Emergency Procedures/Fire Evacuation policy: 

In the event of a fire, the ECLC follows a strict evacuation policy. Fire drills are held on a regular basis to ensure all staff members are aware of procedures. Over 50% of staff members are trained as fire wardens to assist with evacuation procedures within the center. The following practices are adhered to in the case of a fire:

  • First staff member alerted to a possible fire presses the fire alarm to begin evacuation procedures.
  • Staff will organize children for evacuation, taking emergency kit and daily attendance record.
  • Children and staff members will be evacuated to a designated assembly point away from the building. Infants will be evacuated in evacuation approved cribs. 
  • Staff members will recheck attendance to ensure all children are accounted for. 
  • Fire wardens will sweep building to ensure all children and staff members have been evacuated. 
  • No individuals will be allowed to return to the building until it has been approved by fire personnel. 

Sickness policy:

Health guidelines for Early Childhood are more strict than elementary schools because of the age of the children, the closeness in which they learn and play, and the fragile health of some children.

  • If your child has any type of rash, he/she may not attend the Center without a signed note from a doctor stating the rash is not contagious. We will not accept a call from the doctor’s office as proof, it must be in writing.
  • If your child has a cold, he/she may not attend the Center. Coughing, sneezing and a runny nose spread germs to all of the other children and teachers.
  • If your child has a fever (even slight), he/she may not attend the Center. They must have a normal temperature for 24 hours before returning to the classroom.
  • If your child has diarrhea or vomiting he/she may not attend. They need to be free from diarrhea or vomiting for 24 hours before returning to the Center.
  • Parents, you know your child better than anyone else…if they are tired, overly crabby, or just acting like they don’t feel well, we recommend they stay home to stay home.
  • Please understand that if you child comes to the Center ill or becomes ill after arriving, you will be asked to pick him/her up immediately. Sick children will be removed from their classrooms and supervised by the nurse until parents arrive. 

Accidents policy:

Accidents are a part of life for young children and will happen even when the best precautions are provided. ECLC staff members are trained in First Aid procedures and there is a full-time nurse on staff. In the event that a child is injured the ECLC will follow best practices for First Aid. An accident report will be completed by the nurse and the staff member who observed the incident. For minor scrapes and bruises families will receive a copy of the incident report and will be asked to sign it. In the case of serious injuries including bumps and bruising to the head; families will also be notified and receive instructions from the nurse regarding recommendations for follow up procedures. 

Medication policy:

Medication should only be taken/ administered at school when essential (i.e.  detrimental
to a child’s health if they are not taken during the school day). Please ensure that medication is given to the ECLC nurse for safety. All medication must be labeled clearly with the child’s name.We do keep pharmacy medicines on thepremises. If we have to administer these to your child, we will contact you and ask for your permission.

The following items are needed in order to administer medication to children:

  • A signed medical consent form completed by the parent or child’s guardian.
  • Medication requirements must be written in the day book and signed by the

parent /guardian.

  • Medication must be in original container with doctor’s instructions attached.  
  • Medication must not be expired.


We try to promote a healthy attitude toward food. We teach children about good food choices and encourage children to explore new tastes. At this crucial developing stage,your child needs a certain amount of nutrients each day. We ask parents to join in our efforts to promote good eating habits and good food choices with any food coming into the Center. Please do not send sweets,cookies,chips and fizzy drinks etc., for any meal times. 

Through out the day,children will be having two meals i.e. snack and lunch. Parents are required to send a healthy snack or two, if the child attends all day. Here are some healthy snacks ideas:

  • Cereal (low in sugar) with milk
  • Slices or small cubes of cheese
  • Spread cheese/butteror chicken sandwiches
  • Whole-wheat crackers
  • 100%fruit juice(unsweetened)
  • Yogurt (plain or flavored)
  • Slices or chunks of fresh fruit
  • Dried fruit (raisins, apricot, plums, pineapple…)
  • Wedges of raw vegetables (cucumber,carrot, celery,lettuce,cherrytomatoes…)
  • Hard-boiled eggs
  • Pasta
  • Rice
  • Cooked vegetables (with or without sauce)
  • Cooked meat/chicken/fish (with or without sauce)
  • or any other home-cooked meal

Mandatory Reporting of Child Abuse Policy

Any ECLC staff member who suspects that a child hascome tothe Center abused or neglected must report that information to the Director or Head Teacher immediately. These designated Child Protection Officers will then investigate and follow up, escalating concerns if needed. A record of all incidents and alerts will be kept on file with the Center. It is themandate of all safety officers to contact the appropriate authorities.

Grievance Procedure Policy

The ECLC believes in open communication with families regarding their children and the practices of the center. All ECLC staff members are held accountable for their behaviors and interactions within the center setting. The concerns of parents are taken very seriously, and all attempts will be made to address and resolve issues as quickly as possible. We ask that families use the following steps as a guide when registering a complaint.  

Step 1:- Determine if your concern can be directly addressed to the staff member involved. Have you already spoken to the staff member, but no solution was reached?

Step 2:- Family member/s complete Complaint form (available at ECLC front desk) 

Step 3:- ECLC Director will investigate complaint and allow all parties to provide an explanation. 

Step 4:- ECLC Director will schedule a meeting with family member/s to review findings and discuss solutions.

Step 5:- ECLC Director will follow up with family to ensure a positive outcome has been reached. 

Suspension or Termination of Enrollment Policy

Termination is always alast resortaction which is carried out only when the ECLC Administration feels that such action is in the best interest of the child or the other children enrolled.If the ECLC is unable to meet the needs of the child and/or family, everyeffortwill be made to refer the parent to a more appropriate program for their child. 

The circumstances under which a child’s enrollment may be terminated are explained below:

  1. The child exhibits extremely aggressive behavior which endangers others.
  2. The child’s health and safety at the preschool cannot be assured due to circumstances such as impulsive, risk-taking behavior.
  3. Unwillingness of the parent(s) to work with teachers in the management of their child’s behavior, and/or refusalto follow the ECLC’s recommendations for support services.
  4. Thechild’s developmental needs arenot beingmet at theECLCduetogeneral immaturity.Behavior indicative of a child’s immaturity may include severe ongoing separation issues,excessive need for teacher attention, and inability to function independently or within the group.
  5. The child has individual special needs which require accommodations causing an undue burden on the ECLC staff.
  6. Nonpayment of tuition or excessively late payments.
  7. Parent’s display of inappropriate behavior towards staff or children, such as disrespectful language,disregarding program policies, verbal and/or physical harassment or any unlawful behavior.
  8. Falsifying information on child’s enrollment forms.

Parents will receive a written warning with an explanation of the reasons for possible termination or suspension of a child’s enrollment, prior to a formal suspension or termination letter. and the circumstances under which the child may return.